Why You Should Use A Mystery Shopper
Statistics have shown that more than 90% of your customers will not complain when they are dissatisfied, and often you may not be aware of the 10% who do complain. Most of these dissatisfied customers will defect to your competition and will share their negative experience with up to 15 of their friends and family members. Considering that it costs six times more to attract a new customer than it does to keep an existing one, retaining your current customers is not only essential, it is the lifeblood of your business. In this highly competitive environment your business cannot afford to lose any customers to your competition. Our services will prevent the loss of your most valuable asset, your hard-earned customers. Since 1992, Service Sleuth™ has been helping large and small service and product-oriented businesses build customer loyalty and win new customers with a dramatic positive effect on profitability. We help you assure consistent quality, personal service, a clean environment and employee integrity. As any good businessperson knows, it takes years to gain a customer, but just seconds to lose one.
Did you know….
• Nine out of 10 dissatisfied customers don't complain; seven out of 10 just don't come back!
• The typical unhappy consumer tells 10-15 others of his or her unpleasant experience.
• The cost of acquiring a new customer is six times the cost of keeping an existing one.
• If a complaint is resolved on the spot, 90% of the time the customer will continue to do business with you.
• Nine out of 10 new businesses fail. Poor customer service and employee integrity are leading factors.
If you don't take care of your customers, your competition will.
We can help you:
• Retain current customers
• Attract new customers
• Ensure product quality
• Maintain first-class service
• Assess incentive programs
• Analyze displays and your staff's product knowledge
